Privacy Policy
Last updated: 2025/12/30
This Privacy Policy describes how PROLEXIA Store (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from store.prolexia.fr (the “Site”).
1. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
a) Device Information
We automatically collect certain information about your device, including:
- Web browser, IP address, time zone
- Cookies and similar technologies
- Pages or products viewed, referring websites, and interactions with the Site
Purpose: To load the Site accurately and improve performance and analytics.
b) Order Information
When you make or attempt to make a purchase, we collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely by third-party payment providers)
- Order details
Purpose: To fulfill orders, process payments, arrange shipping, communicate with you, and prevent fraud.
c) Account Information (if applicable)
If you create an account, we may store:
- Username
- Email address
- Order history
d) Customer Support Information
Information you provide when contacting us for support.
2. How We Use Your Personal Information
We use your personal information to:
- Process and fulfill orders
- Provide customer support
- Communicate with you
- Improve and optimize our Site
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Sharing Personal Information
We share your personal information with third parties to help us operate our business, such as:
- Payment processors (e.g., PayPal, Stripe)
- Shipping providers
- Analytics services
- Email services (e.g., transactional or marketing emails)
We only share information necessary to perform these services.
4. Cookies and Tracking Technologies
We use cookies to:
- Maintain cart sessions
- Store user preferences
- Analyze site traffic
- Improve user experience
You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill orders
- Comply with legal and accounting obligations
- Resolve disputes
- Enforce our agreements
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
To exercise these rights, contact us through the Contact page.
8. GDPR (For EEA Residents)
If you are a resident of the European Economic Area (EEA), we process your personal information under the following legal bases:
- Performance of a contract
- Your consent
- Compliance with legal obligations
- Legitimate business interests
9. CCPA (For California Residents)
California residents have the right to:
- Know what personal information is collected
- Request deletion of personal information
- Opt out of the sale of personal information
We do not sell personal information.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no system is 100% secure.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
13. Contact Information
For questions or requests related to this Privacy Policy, please contact us through the Contact page